OFT unhappy about Jet2 'fuel supplement'
16.06.08
Leeds Bradford Airport based airline Jet2 is the subject of a probe after the Sunday Sun newspaper raised concerns about extra costs it adds on to ticket prices. The newspaper reports that Jet2 passengers have to pay a ‘fuel supplement’, which is not revealed on its advertised rate and is revealed only when customers buy their tickets online, late in the booking process.
The charge is being applied 12 months after the Office of Fair Trading (OFT) told airlines to include all non-optional extras in their headline fares. The OFT told the newspaper that it has raised concerns with Jet2 after receiving a number of consumer complaints.
An OFT Spokesman told the Sunday Sun: ‘We have concerns about the way prices are currently displayed on Jet2’s website; we have issues about the fuel supplement. We have taken matters up with Jet2 and we cannot provide any further details at this stage.’
‘The OFT is committed to ensure that consumers are not misled by advertised prices that bear little relation to actual prices. Misleading pricing not only undermines consumer confidence but also distorts competition. We will enforce the law enthusiastically where we find that consumers have been misled.’
Jet2 refused to comment when the newspaper contacted them.
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